Return/Refund Policy
Thank you for shopping at Kitsui! We want to ensure you are completely satisfied with your purchase. Please review our return and refund policy below:
Returns
We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your purchase, you may return the product(s) for a refund or exchange under the following conditions:
The product must be unopened, unused, and in its original packaging.
You must provide proof of purchase (order number and/or receipt).
Return shipping costs are the responsibility of the customer.
To initiate a return, please contact our customer service team at [your contact information]. Once your return is approved, you will receive further instructions on returning the product(s).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days] days.
If a refund is rejected, we will provide you with a reason and return the product(s) to you at your expense.
Exchanges
If you wish to exchange a product for another variant or item, please contact us to arrange the exchange. Similar conditions as returns apply: the product must be unopened, unused, and in its original packaging.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with a photo of the damaged or defective item. We will replace the product at no additional cost to you or issue a full refund, depending on your preference and product availability.
Contact Us
If you have any questions about our return and refund policy, please contact us at [TBC].
By shopping with Kitsui, you agree to abide by the terms and conditions of our return and refund policy. Thank you for choosing Kitsui for your health and wellness needs!
Returns
We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your purchase, you may return the product(s) for a refund or exchange under the following conditions:
The product must be unopened, unused, and in its original packaging.
You must provide proof of purchase (order number and/or receipt).
Return shipping costs are the responsibility of the customer.
To initiate a return, please contact our customer service team at [your contact information]. Once your return is approved, you will receive further instructions on returning the product(s).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days] days.
If a refund is rejected, we will provide you with a reason and return the product(s) to you at your expense.
Exchanges
If you wish to exchange a product for another variant or item, please contact us to arrange the exchange. Similar conditions as returns apply: the product must be unopened, unused, and in its original packaging.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with a photo of the damaged or defective item. We will replace the product at no additional cost to you or issue a full refund, depending on your preference and product availability.
Contact Us
If you have any questions about our return and refund policy, please contact us at [TBC].
By shopping with Kitsui, you agree to abide by the terms and conditions of our return and refund policy. Thank you for choosing Kitsui for your health and wellness needs!